Refund Policy

1. Who we are

Volts ("Volts", "we", "us") operates Volts, a SaaS solar matching marketplace connecting homeowners with verified solar installers. Installer platform credit top-ups and Annual Plan software subscriptions are sold through our platform.

Volts
198, Jalan Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Email: contact@volts-solar.com
Phone: +60 19-308 7553

2. What this policy covers

This refund policy applies to installer platform credit purchases and Annual Plan (unlimited platform access) software subscriptions made on Volts. Credits are digital software balance used to access matched homeowner quote requests in the installer dashboard. Homeowner quote matching on Volts remains free and is not covered by this policy.

3. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all credit purchases and Annual Plan subscriptions. Paddle processes payments, issues invoices, and handles refund transactions on our behalf. You may also contact Paddle directly at paddle.net.

4. Refund eligibility (credits)

We offer refunds on unused credits only. If credits from your purchase have already been spent to unlock quote requests, those credits are non-refundable.

Refund requests must be submitted within 30 days of the original purchase date.

5. Annual Plan subscriptions

Annual Plan fees are for a 12-month software subscription period. Unused quote-request access during an active Annual Plan is not separately refundable as credits. You may cancel renewal anytime; access continues until the end of the paid period. Pro-rata refunds for unused subscription time are considered case-by-case within 14 days of purchase if you have not materially used unlimited platform access — contact us with your account email and Paddle transaction reference. Chargebacks filed without contacting us first are not eligible.

6. How to request a refund

To request a refund for unused credits or an Annual Plan enquiry:

1. Email contact@volts-solar.com or call +60 19-308 7553.
2. Include your installer account email, purchase date, and transaction reference (if available).
3. We will verify your remaining unused credit balance and confirm eligibility within 3 business days.
4. Approved refunds are processed through Paddle to your original payment method. Processing times depend on your bank or card issuer.

7. Non-refundable cases

• Credits that have already been used for quote-request platform access
• Requests submitted more than 30 days after purchase
• Promotional or bonus credits not tied to a paid purchase
• Annual Plan periods after material use of unlimited unlocks (see Annual Plan section)
• Chargebacks filed without contacting us first

8. Complaints

We aim to respond to all refund and billing enquiries within 3 business days. If you are not satisfied with our response, you may escalate to Paddle as Merchant of Record via paddle.net.

9. Changes

We may update this refund policy from time to time. Material changes will be posted on this page with an updated date.